Standard Shipping Rates (UK Mainland) TUESDAY TO FRIDAY  £5.49

Free Shipping over £60 

Standard Delivery: Available from Tuesday to Friday for orders placed by 10am. Orders placed after 10am on Thursday and throughout the weekend will be dispatched the following Monday. This service is exclusive to UK Mainland.

Please note we offer next day delivery on some of our products, however some products are dispatched directly by their supplier, which might not be able to offer next day delivery. In general, we aim to have your orders delivered within 2-3 days from the date of the order.

Extended Areas ( Scottish Islands, Scottish Highlands, Channel Isles, Isle of Wight, Isle of Man):
Standard Two days Delivery:  £22.50. 

Note: We cannot deliver fresh food to PO Boxes.

General Information:
Upon dispatch from our warehouses, you will receive an email with the tracking details. For the best delivery experience, we recommend downloading the DPD app, which allows you to track, redirect, or nominate an alternative delivery location if you are not at home.

Environmentally Responsible Delivery:
Our deliveries are made through DPD’s Clean, Green Delivery service, ensuring we offset our carbon emissions. Should there be any issues with your delivery, please contact us at info@chefsforfoodies.com immediately.

Unsuccessful Deliveries:
If you miss a delivery, it is your responsibility to contact the courier using the details provided to arrange a redelivery. We will endeavour to follow any specific delivery instructions you have given.

For full terms and conditions of our courier services, please visit DPD's terms and conditions.

Please Note:
Deliveries may be delayed due to predictable or unforeseeable events such as adverse weather conditions or supply chain disruptions. Should this occur, we will contact you to reschedule your delivery at a convenient time.

Returns for Appliances.

We gladly extend the option of an exchange or refund within 14 days from the date of purchase or delivery

Items Eligible for Return for Appliances:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

Faulty items
Should you encounter any issues with your purchase, we gladly extend the option of an exchange or refund within 14 days from the date of purchase or delivery. If the timeframe exceeds 14 days but falls within the guarantee period, we may consider repairing the defective item from our suppliers.
It's important to note that we do not provide exchanges, refunds, or repairs for items deemed faulty due to accidental damage, neglect, misuse, or regular wear and tear.

How to return your purchase?
By email? Please copy and complete the details below: Date of original order:

• Date of delivery:
• Your first name & last name:
• Your address (including postcode):
• Your telephone number:
• Order number:
• Item name or product code of the product you wish to return:
• Product serial number:

What happens next?

After your return request has been processed, you will receive an email from us confirming the scheduled pickup date by DPD/DHL. This email will include detailed instructions on how to prepare and send back your product.

It is your responsibility to securely pack the product in its original box and affix the provided label. Take care to pack the goods diligently, avoiding any damage, and ensure they are returned with all accessories and packaging components intact. If needed, utilize protective outer packaging to prevent any potential transport damage. Your attention to these packing details is crucial in ensuring a smooth return process.

If the items arrive back incomplete, damaged, or soiled, they will not be refunded. We cannot refund personalised items which were created for you.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If items in your box appear missing or damaged, we will aim to replace them the next day via DPD delivery. If this is unfeasible, for whatever reason, we will refund you the cost of the missing or damaged items. In order to issue a replacement or refund, we must be informed of the missing or damaged items within 48 hours of the box’s arrival. In the case of damaged items, photographs may be requested, in order to better understand how to prevent damage to future boxes.

Pantry Products

Certain types of items cannot be returned, like food perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.  The Bonne Maman Calendar is also no refundable due to it's heavy nature and seasonality. 

Refunds

We will notify you once we’ve reviewed the refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.You can always contact us for any return question at info@chefsforfoodies.com