This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from chefsforfoodies.com. accounts are in conjunction with our Terms of Use policy.

Mailing list
You can unsubscribe at any time by clicking the link in the footer of our emails. We use Klaviyo as our marketing platform. By subscribing to our mailing list, you accept receiving marketing communication from chefsforfoodies.com and you acknowledge that your information will be transferred to Klaviyo for processing. Learn more about Klaviyo’s privacy practices here

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:

• The messages you type, the page you are on and what is in your basket.
• If you ask about an order: the email address on that order (so it can find it) and, if you sign in, your customer account.
• If you ask for a person: the email address and phone number you give us so we can get back to you.

• Answering your questions and looking up your order and delivery status.
• Suggesting products and offers from our range.
• Passing the conversation to a member of our team when you ask for one or when it can't help.

• AIME TECH UK Limited, who run the assistant for us (the Modernise platform), as our data processor.
• Anthropic (USA), whose AI model writes the replies. Your messages are sent to them for that purpose only and are not used to train their models. This transfer is covered by [the UK Addendum to the EU Standard Contractual Clauses / the UK–US Data Bridge — confirm with AIME's DPA].
• Brevo (EU), who deliver the email to our team when a conversation is handed over.

Cookies
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Different types of cookies.
Strictly necessary cookies: These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how users move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preference (for example, your choice of language or region). Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. Third parties use this information to make our site and the advertising displayed by advertising networks more relevant to your interests. We share this information with third parties for this purpose. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can find more information about the individual cookies we use and the purposes for which we use them in them table below. If you register with us or if you continue to use our site, you agree to our use of cookies.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Paypal info), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Chat: a small identifier stored in your browser so the assistant can carry on your conversation if you reload the page or come back. It's needed for the chat to work and isn't used for anything else.

Mobile Terms of Service

The Chefs For Foodies mobile message service (the "Service") is operated by Chefs For Foodies (“Chefs For Foodies”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Chefs For Foodies’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Chefs For Foodies through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Chefs For Foodies. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CFFUK or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Chefs For Foodies mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CFFUK or email info@chefsforfoodies.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

• It can't agree refunds, returns, exchanges, price changes or discounts. Only our team can do that. If it tells you a member of our team will be in touch, that's what happens next.
• Stock levels, delivery times and product details it gives are our best information at the time. What you buy is described on the product page, at the price shown at checkout.
• Any discount code it shows is subject to that offer's own terms (what it applies to, minimum basket, expiry).
• For allergen, dietary or food-safety questions please check the product packaging or ask our team — the assistant will hand those over rather than answer.
• Don't enter card numbers, passwords or other people's personal details in the chat.
• Nothing in this section takes away your rights as a consumer under the Consumer Rights Act 2015.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Embedded content 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services and those of selected third parties.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We are sharing your information for our third party partners KitchenAid, Vinissimo  shipping details only, your can find policies of our brand here
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights 

Data retention

• Order information: [6] years after the order, for tax and accounting records.
• Account information: until you close your account or after [3] years without an order.
• Marketing details: until you unsubscribe.
• Chat conversations: [90] days (see "Our AI chat assistant").
• Website logs and analytics: [26 months].

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@Chefsforfoodies.com or by mail using the details provided below:
Team Worth Ltd, Registration Number 12108628, VAT 332419423, legal office: 51, St Mary’s Road, Tonbridge Kent, TN9 2LE, UK, United Kingdom