French Countryside Cooking

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Standard Shipping Rates (UK Mainland) TUESDAY TO FRIDAY  £4.99

Frozen Dry Ice Shipping - Dim sum & Dumplings: £8.99

Free Shipping over £60 

Standard Delivery: Available from Tuesday to Friday for orders placed by 8am. Orders placed after 8am on Thursday and throughout the weekend will be dispatched the following Monday. This service is exclusive to UK Mainland.

Please note we offer next day delivery on some of our products, however some products are dispatched directly by their supplier, which might not be able to offer next day delivery. In general, we aim to have your orders delivered within 2-3 days from the date of the order.

Extended Areas ( Scottish Islands, Scottish Highlands, Channel Isles, Isle of Wight, Isle of Man):
Standard Two days Delivery:  £22.50. 

Note: We cannot deliver fresh food to PO Boxes.

General Information:
Upon dispatch from our warehouses, you will receive an email with the tracking details. For the best delivery experience, we recommend downloading the DPD app, which allows you to track, redirect, or nominate an alternative delivery location if you are not at home.

Environmentally Responsible Delivery:
Our deliveries are made through DPD’s Clean, Green Delivery service, ensuring we offset our carbon emissions. Should there be any issues with your delivery, please contact us at info@chefsforfoodies.com immediately.

Unsuccessful Deliveries:
If you miss a delivery, it is your responsibility to contact the courier using the details provided to arrange a redelivery. We will endeavour to follow any specific delivery instructions you have given.

For full terms and conditions of our courier services, please visit DPD's terms and conditions.

Please Note:
Deliveries may be delayed due to predictable or unforeseeable events such as adverse weather conditions or supply chain disruptions. Should this occur, we will contact you to reschedule your delivery at a convenient time.

Returns for Appliances.

We gladly extend the option of an exchange or refund within 14 days from the date of purchase or delivery

Items Eligible for Return for Appliances:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

Faulty items
Should you encounter any issues with your purchase, we gladly extend the option of an exchange or refund within 14 days from the date of purchase or delivery. If the timeframe exceeds 14 days but falls within the guarantee period, we may consider repairing the defective item from our suppliers.
It's important to note that we do not provide exchanges, refunds, or repairs for items deemed faulty due to accidental damage, neglect, misuse, or regular wear and tear.

How to return your purchase?
By email? Please copy and complete the details below: Date of original order:

• Date of delivery:
• Your first name & last name:
• Your address (including postcode):
• Your telephone number:
• Order number:
• Item name or product code of the product you wish to return:
• Product serial number:

Reason for return:

• Order a wrong product
• Packaging damaged
• Received the wrong product
• Aesthetical defect
• Technical defect
• Missing part(s)
• Doesn't has expected performance
• Not compatible with other "brand" product
• The color did not match with my "Brand" product
• Too big for my kitchen
• Found a better deal
• Late deliveryNot worth the price
• Got it as a gift before
• Not satisfied with the service

What happens next?

After your return request has been processed, you will receive an email from us confirming the scheduled pickup date by DPD/DHL. This email will include detailed instructions on how to prepare and send back your product.

It is your responsibility to securely pack the product in its original box and affix the provided label. Take care to pack the goods diligently, avoiding any damage, and ensure they are returned with all accessories and packaging components intact. If needed, utilize protective outer packaging to prevent any potential transport damage. Your attention to these packing details is crucial in ensuring a smooth return process.

If the items arrive back incomplete, damaged, or soiled, they will not be refunded. We cannot refund personalised items which were created for you.

Cancellation policy

If you cancel a Booking, the amount refunded to you is determined by the cancellation policy applied as indicated in the relevant Listing: we will charge a cancellation fee of 30% (thirty percent) if booking is cancelled 7 (seven) days or less before the relevant Chef Event. We reserve the right to cancel a Booking in case the live course doesn’t reach the minimum number of 6 Users for a minimum amount of 6 Total Price paid. In case such a number is not reached, we are entitled to contact you asking for your availability for a new date. In case you are not available in the proposed new date, we shall totally refund you the Total Price paid by you.

We reserve the right to cancel anytime and for any reason the Chef Event, in which case we shall reimburse you the Total Price paid with no other obligations towards you.

Recipe Box orders 

We do not refund recipe box / meal kit orders after 48 hours of the order being placed. Special Orders: we can not accept any cancellation on (Christmas, Valentine's, Easter, Mothers Day, Fathers Day, Halloween) Boxes due to suppliers insisting on early orders and CFF has paid in full in advance

Christmas Kits Orders

Due to turkey shortages and that we buy everything in advance, we cannot accept any cancellations on Xmas or New Year Party boxes, however you can redirect your order to friend or loved one. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If items in your box appear missing or damaged, we will aim to replace them the next day via DPD delivery. If this is unfeasible, for whatever reason, we will refund you the cost of the missing or damaged items. In order to issue a replacement or refund, we must be informed of the missing or damaged items within 48 hours of the box’s arrival. In the case of damaged items, photographs may be requested, in order to better understand how to prevent damage to future boxes.

Pantry Products

Certain types of items cannot be returned, like food perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve reviewed the refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.You can always contact us for any return question at info@chefsforfoodies.com 

Cancellation policy chef

As a Chef, you should not cancel a Booking without a valid and majeure force reason under applicable law. If you cancel without such a valid reason, you must find an equal replacement to avoid a penalty. In case you don’t find an equal replacement, a penalty shall apply. You are aware that, in case you cancel for any reason, chefsforfoodies.com reserves the right, with reference to the relevant Chef Event at the same date, to substitute you with another Chef offering the same or a similar Chef Service.